Tailor-Made For You

Do you want to have your own program, tailored and centered on your specific needs and requirements?

This is a given for me. None of my programs are “off the shelf.” Your needs and challenges are unique. I assist you in identifying possible training needs and developing a customized program incorporating real-life case studies, role plays, group exercises, and simulations. I will provide you with ongoing individual support, even after the workshop.

My goal is to strengthen your competitiveness as a company and to facilitate the development of individuals. I have almost 30 years of experience in designing and implementing innovative, results-oriented, and sustainable coaching and training solutions.

The Fundamentals of Communication

Are you communicating effectively and avoiding time-consuming misunderstandings? 
This program introduces you to the basic skills of solution-focused communication.

Suitable for:
Employees of all enterprises who communicate regularly.

Objectives
Identify and improve your personal communication style – verbally and nonverbally.
Effective listening and mastery of questioning techniques.
Handle challenging situations confidently.

Highlights/ Benefits
You recognize and adapt to different styles of communication.
You identify your own behavior patterns and that of your interlocutor.
You are attuned to the power of body language and learn to apply it effectively.
You decipher “hidden” messages, communicate clearly, and influence others persuasively.

Design
Highly interactive style incorporating work-related role plays, case studies, games, exercises, and simulations.
Workshops are usually limited to 10 participants.

Duration
8-24 hours, spread over one to three days.

Master Global Communication

How do you behave towards people of other cultures? Are you aware of the differences arising from diverse assumptions, values, and experience?

In this program, we will get to the bottom of these challenges and conduct practical exercises and techniques that will help you master the most stressful cross-cultural encounters. We will focus on North America, Latin America, Europe, Africa, the Middle East, the Far East and the Indian Subcontinent. I also provide region or country-specific programs. Please let me know in advance which countries or regions you are most interested in.

Suitable for:
Anyone who conducts business internationally or nationally with people from different cultural backgrounds.

Objectives
Acquire essential cross-cultural awareness and train basic techniques.
Recognize and resolve cross-cultural misunderstandings and conflicts.
Adapt to different cultures effectively.

Highlights/ Benefits
You become familiar with what is foreign to you, learn to cope with culture shock and build effective relationships with people from other cultures.
You move beyond stereotypes and accept that other ways of perceiving the world are legitimate. Conflicts turn into opportunities.
You learn to perceive your own assumptions, recognize how others see you, and adapt to cultural differences (style-shifting).

Design
Highly interactive style incorporating work-related role plays, case studies, games, exercises and simulations.
Workshops are usually limited to 10 participants.

Duration
8-24 hours, spread over one to three days.

Masterful Presenting

Can you persuade a critical audience?
In this program you will learn how to conduct impromptu, informative and persuasive presentations.

Suitable for:
Any employee that has to present ideas, projects, results, products, or services to others.

Objectives
Appeal to different audiences in various settings.
Plan and design effective presentations.
Strengthen public speaking skills.

Highlights/ Benefits
You learn how to plan, structure, and deliver a captivating and engaging presentation through your words, voice, and delivery.
You acquire effective tools and techniques to create rapport, win over the audience, and involve them in the subject.
You overcome stage fright, speak freely, and learn to answer tricky questions and objections persuasively.

Design
Highly interactive style incorporating lots of relevant practice and exercise.
Workshops are usually limited to 10 participants.

Duration
8-16 hours, spread over one to two days.

Negotiating Effectively

Are you achieving the best possible outcomes in your negotiations?
This program will give you a thorough understanding of different negotiation styles, tactics, and techniques. You will develop effective strategies that will enable you to reach optimal results in challenging settings.

Suitable for:
Managers and professionals who want to increase their success by effectively negotiating in different environments.

Objectives
Master the basic elements, stages, and dynamics of negotiations.
Learn to read your counterpart and recognize different negotiation styles.
Attain positive outcomes by applying problem-solving approach.

Highlights/ Benefits
You create favorable conditions and build rapport with people from different backgrounds, personality styles, and cultures.
You identify ploys, adapt to different negotiating styles, and influence others persuasively.
You develop multidimensional strategies and practice resolving conflicts and deadlock.

Design
Highly interactive style incorporating work-related role plays, case studies, games, exercises, and simulations.

Workshops are usually limited to 10 participants.

Duration
8-24 hours, spread over one to three days.

Get More Out of Your Sales

Are people just buying from you or are you really selling to them?
This workshop is about more than the classic seller-customer relationship. It is also important to “uncover” your own sales potential. You sell more than a product or service.

Suitable for:
All those who want to get ahead in their profession, especially people who work in sales-related functions.

Objectives
Application of proven techniques to increase sales performance.
Get more out of consultation and sales meetings.
Communicate effectively with prospects.

Highlights/ Benefits
You master the main stages of a sale and build a strong case on a rational and emotional level. 
You use effective questioning techniques, recognize the real needs of your customers, and overcome objections with confidence and expertise.
You learn to communicate the benefits of your offer persuasively in different settings.
You create and sustain a positive image and make a favorable impression.

Design
Highly interactive style incorporating work-related role plays, case studies, games, exercises and simulations.
Workshops are usually limited to 10 participants.

Duration
8-24 hours, spread over one to three days.

“Repair” Your Meetings

Are your meetings really productive and results-oriented?
In this program, you will learn proven tools and techniques to make your meetings more effective.

Suitable for:
Individuals who regularly participate in or lead business meetings.

Objectives
Understand the rules and requirements for effective meetings.
Plan and design more productive meetings in less time.
Make the right decision and ensure group support.

Highlights/ Benefits
You learn how to prepare effective meetings and manage time.
You facilitate involvement and implement problem-solving techniques.
You handle challenging situations, objections and people – confidently and persuasively.
You implement strategies, tools and techniques most suited to your team and audience.

Design
Highly interactive style incorporating work-related role plays, case studies, games, exercises, and simulations.
Workshops are usually limited to 10 participants.

Duration
8-24 hours, spread over one to three days.

Master Facilitation Skills

Are you able to facilitate meetings that produce the results you want and need?
In this program you will learn how to bring people together in lively and interactive exchanges in which you attain positive results notwithstanding differences in opinion. Upon completion of this program, you will be able to apply facilitation techniques to your daily work.

Suitable for:
Managers or project leaders who need to involve different people to reach their objectives. 
Anyone who wants to develop consensus-oriented outcomes for others.

Objectives
Plan and design effective meetings and discussions.
Deal with challenging people, issues and discussion by applying solution-oriented leadership.
Attain your meeting goals while maintaining positive interpersonal relationships.
Define your task, reflect on your behavior, and understand the “meta” level.

Highlights/ Benefits
You practice the art of simplification and are able to focus the discussion on essentials while presenting complex themes.
You learn the stages of facilitation, facilitate breakthroughs on difficult issues and effectively deal with disruptions, conflicts, and sticking points as they arise.
You use powerful words and proven techniques to encourage involvement and appeal to all senses (visual, audiovisual, auditory).
You ensure consensus on quality decisions, empower teams to new levels of capability, and build spirit, trust and collaboration.

Design
Highly interactive style incorporating work-related role plays, case studies, games, exercises, and simulations.
Workshops are usually limited to 10 participants.

Duration
8-16 hours, spread over one to two days.

Resolve Conflicts Constructively

Can you deal with conflicts and solve them?
In this program you acquire the basic skills that are needed to resolve conflicts in professional and personal settings.

Suitable for:
Anyone who wants to improve their skills in dealing with conflict.

Objectives
Understand the causes, features, and phases of conflict.
Identify conflicts as they emerge, contain them, and resolve them effectively.

Highlights/ Benefits
You learn different types of conflict and styles as well as their root causes.
You recognize your own behavior patterns as well as those of others and derive a solution-oriented approach on the emotional and rational level based on that.
You successfully apply different conflict resolution and de-escalation techniques to come to sustainable agreements.
Through your experience and skills, you can also act as as a mediator in conflict involving others.

Design
Highly interactive style incorporating work-related role plays, case studies, games, exercises, and simulations.
Workshops are usually limited to 10 participants.

Duration
8-24 hours, spread over one to three days.

Masterful Persuasion

Are you persuasive?
In this program you learn proven strategies and techniques to build bridges with others and act persuasively.

Suitable for:
All employees that have to negotiate, facilitate or sell products or services effectively.

Objectives
Distinguish between influencing and manipulating.
Enhance and utilize your personal credibility.
Deal with barriers and differences.

Highlights/ Benefits
You learn to adapt to personal and cultural differences.
You articulate your own style while adapting effectively to others (style-shifting).
You communicate persuasively – verbally and nonverbally – and can handle objections convincingly.

Design
Highly interactive style incorporating work-related role plays, case studies, games, exercises and simulations.
Workshops are usually limited to 10 participants.

Duration
8-16 hours, spread over one to two days.

Lead with Confidence

Are you just managing or really leading? Your leadership style and ability to deal with different personalities is crucial to the success of your team and company. 
In the program, we will cover the basics of situational leadership.

Suitable for:
Managers, team leaders, and those aspiring to become such.

Objectives
Assess and strengthen your own leadership abilities and preferences.
Master the art of effective delegation, empowering employees, and assigning responsibilities.
Lead others through trust, motivation, and inspiration.

Highlights/Benefits
You are capable of setting and evaluating performance-related goals, motivating your employees and dealing with conflicts effectively.
You maximize your influence by understanding different types of followers and adjusting your leadership to their specific needs.
You learn what is required of you and assess your strengths and potential areas for improvement.
You take advantage of synergies and increase overall team performance.

Design
Highly interactive style incorporating work-related role plays, case studies, games, exercises, and simulations.
Workshops are usually limited to 10 participants.

Duration
8-16 hours, spread over one to two days.

Effective Team Development

Do you work together or just alongside each other?
In this program you will learn to become more aware of your team as well as your role and responsibilities within it.

Suitable for:
Any team that wants to improve its performance and strengthen relationships.

Objectives
Master the skills and techniques required for effective teamwork.
Contribute to the success of your team.
Enhance teamwork.

Highlights/ Benefits
You learn how effective teams function and how they differ from other groups.
You become more aware of your role within the team and those of others.
Your team overcomes hurdles and barriers to increase performance.

Design
Highly interactive style incorporating work-related role plays, case studies, games, exercises, and simulations.
Workshops are usually limited to 20 participants.

Duration
8-16 hours, spread over one to two days.

Master Key Telephoning Skills

Are you as effective on the phone as you can be?
In this workshop you will learn the skills that you need to be more successful on the phone.

Suitable for:
Anyone who regularly uses the telephone, particularly call center personnel and customer service staff.

Objectives
Professional and courteous handling of challenging situations and callers.
Acquire and practice new effective telephone skills thus gaining increased self-confidence.
Deliver better customer service on the phone.

Highlights / Benefits
You practice how to deal with challenging situations, make a convincing case, overcome objections and build strong relationships.
You create and maintain a positive atmosphere and use the phone more effectively than before.
You master the different stages of a telephone call and develop your own script.

Design
Highly interactive style incorporating work-related role plays, case studies, games, exercises, and simulations.
Workshops are usually limited to 10 participants.

Duration
8-16 hours, spread over one to two days.

Become a Better Business Writer

Are you producing a lot of words without necessarily getting the message across?
In this workshop you will learn how to produce user-friendly, readable, and effective written messages.

Suitable for:
Professionals that want to improve their business writing.

Objectives
Use a clear, professional writing style following a simple process.
Analyze reader needs effectively and get better results.
Write text with increased self-confidence.

Highlights/ Benefits
You follow a writer-friendly process and structure, proofread, and edit your documents efficiently.
You learn how to write reader-friendly text which is specific, proactive, and positive.
You develop a persuasive style in terms of language, style, and tone.
You find the right words to overcome objections and build trust.

Design
Highly interactive style incorporating work-related case studies, exercises and group discussions.
Workshops are usually limited to 10 participants.

Duration
8-16 hours, spread over one to two days.

Powerful Stress-Management

Do you suffer from excess stress in your everyday work?
In this workshop you identify the causes of distress and learn effective strategies and techniques to overcome them.

Suitable for:
Anyone who wants to learn stress and self-management.

Objectives
Detect stressors and personality-related stress factors.
Apply effective stress-management techniques and strategies to your life.

Highlights/ Benefits
Learn to recognize the physical, mental, and emotional signs of distress and their causes.
Practice proven stress-reduction techniques best suited to your personality and life.
Lower your stress levels and increase your self-esteem and quality of life.

Design
Highly interactive style incorporating work-related case studies, exercises, and group discussions.
Workshops are usually limited to 10 participants.

Duration
8-16 hours, spread over one to two days.

Manage Yourself Better

Are you always running out of time?
The workshop covers essential skills that you need to optimize your daily work and to deal with unforeseen circumstances.

Suitable for:
Anyone who wants to improve their time management and self-organization.

Objectives
Increase your personal efficiency, optimize tasks, and manage work flow.
Set personal goals and priorities and improve your overall performance.
Detect and overcome unnecessary time-consumers.

Highlights/ Benefits
You recognize your own work style, learn to maximize your potential, and increase your productivity.
You learn to overcome disruptions and find effective solutions to challenges.
You optimize your scheduling and manage your stress level effectively.

Design
Highly interactive style incorporating work-related case studies, exercises, and group discussions.
Workshops are usually limited to 10 participants.

Duration
8-16 hours, spread over one to two days.